Terms of Service
1. Who we are
These Terms are an agreement between you and Call Citadel LLC (callcitadel.com) DBA WorkBoots ("WorkBoots," "we," "us"). They cover the WorkBoots app, this website, and our missed-call text messaging services (together, the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.
2. The Service
When a call to your business number goes unanswered, WorkBoots texts the caller back in your business's name from a separate verified messaging line, asks about their request, and delivers the details to you in the WorkBoots app. WorkBoots does not quote prices, schedule appointments, or make commitments on your behalf. You decide whether and how to follow up.
3. Your account
You must be at least 18 and authorized to act for the business you enroll. You agree to give us accurate business information (such as your business name, services, service area, and contact details), keep it up to date, and keep your login secure. You are responsible for activity on your account.
4. Setup and authorization
To provide the Service, you authorize us to send text messages in your business's name to people who call your business number, and to take the steps reasonably needed to set up, operate, and support the Service. These include registering and verifying your business and its messaging use with carriers, messaging providers, and industry registries; preparing, publishing, and maintaining related disclosures, listings, pages, and other materials those parties require; and using your business name, logo, and the information you provide for these purposes while your account is active. You also agree to set up call forwarding on your phone as shown in the app, and to cooperate with reasonable verification requests.
5. Your responsibilities
You agree to use the Service only for your own lawful business, and to comply with laws that apply to you, including laws on calls, text messages, and consumer privacy. You will not use the Service to send marketing messages, to contact people who have not called your business, or for anything misleading or harmful. Carrier charges for call forwarding are your responsibility.
6. Free trial, pricing, and billing
New accounts get a 30-day free trial that starts when your service goes live. No payment information is required to start the trial. After the trial, the Service continues at the monthly price shown in the app unless you cancel. Subscriptions renew monthly until canceled. If you subscribe through the Apple App Store, Apple handles payment, and Apple's terms apply to that purchase. We may change prices with advance notice in the app or by email; changes take effect at your next billing period.
7. Canceling
You can cancel at any time in the app (Settings, then Cancel). If you cancel during the free trial, you will not be charged. If you cancel after the trial, the Service stays active through the end of the current billing period. We do not refund partial months unless required by law or by the App Store's policies. After canceling, you are responsible for turning off call forwarding on your phone; the app shows you how.
8. Text messages to callers
Callers who receive texts from WorkBoots can reply STOP at any time to stop messages, or HELP for help. Message frequency varies with the conversation. Message and data rates may apply. We honor opt-outs across the Service.
9. AI and accuracy
Conversations are handled by an automated assistant. It may sometimes misunderstand a request or make mistakes, and it is not a substitute for talking with your customer. We do not guarantee that any caller will reply, that any lead will be accurate, or that the Service will result in booked work.
10. Your data
You own your leads and customer information. You give us permission to process them to provide, secure, and improve the Service, as described in our Privacy Policy. We may use de-identified or aggregated data to operate and improve the Service.
11. Suspension and termination
We may suspend or end your access if you break these Terms, if a carrier or messaging provider requires it, if your account poses a risk to the Service or others, or if required by law. Where reasonable, we will tell you first. Sections that by their nature should survive (including 10, 12, 13, 14, and 15) survive the end of your account.
12. Disclaimers
The Service is provided "as is" and "as available," without warranties of any kind, to the fullest extent allowed by law. Text messaging depends on carriers and third-party networks, and delivery is not guaranteed.
13. Limitation of liability
To the fullest extent allowed by law, we are not liable for lost profits, lost business, missed calls or messages, or indirect, incidental, special, or consequential damages. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the three months before the claim.
14. Indemnity
You agree to defend and hold us harmless from claims arising from your business, your information, your use of the Service, or your violation of these Terms or the law.
15. Disputes and arbitration
Please read this section carefully. It affects your legal rights. Any dispute relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its applicable rules, rather than in court. Claims may be brought only individually, not as part of a class, collective, or representative action. Either party may instead bring an individual claim in small claims court if it qualifies. Each party bears its own fees and costs unless the law or the arbitrator decides otherwise. You may opt out of this section by emailing support@workboots.ai within 30 days of first accepting these Terms, with your name, phone number, and a clear statement that you are opting out.
16. Changes
We may update these Terms. If a change is material, we will notify you in the app or by email before it takes effect. Continuing to use the Service after a change takes effect means you accept it.
17. General
These Terms are the entire agreement between you and us about the Service. If any part is found unenforceable, the rest remains in effect. Our not enforcing a provision is not a waiver. You may not transfer your account without our consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
18. Contact
Call Citadel LLC DBA WorkBoots
Email: support@workboots.ai
Phone: +1 (888) 864-1370